January 26th, 2017
Engage on the platform your customer wants to engage with you on. It’s that simple.
In preparation for DistribuTECH 2017, DataCapable unveiled EventCast, the newest and most expansive module in their UtiliSocial platform. With EventCast, users can seamlessly embed outage information and ‘Event Maps’ into their existing Facebook corporate pages. With over 50 million businesses using Facebook as a marketing and awareness tool, EventCast presents a crucial and exciting combination of mapping and social media that lets users “Be the Source of News” by easily providing updates via shared sensor data, imagery, weather, outages, and other GIS datasets.
A major historical business challenge for DataCapable’s clients has been the process by which they integrate with and visualize events on their Facebook pages. “The most common complaint heard by operators is that customers don’t want to be redirected. Customers want to engage with you immediately, on the platforms they prefer. EventCast is a powerful and engaging solution that will add value to utilities and businesses around the world” said DataCapable Chief Technology Officer and Co-Founder, Peter DiSalvo.
Leveraging the power of Esri’s ArcGIS, DataCapable’s clients can now benefit from faster event presentation, engagement, and rewarding interaction with customers via the platforms they prefer. As businesses look to the future, EventCast is a product that will continue to drive O&M value in deferred customer calls, improvements to engagement and satisfaction, plus archival data that can provide government and regulatory parties with information on when, where, and why events are occurring.
Calling a business is frustrating for a customer and it’s costly to operations – empower brand managers and public relations professionals to interact with your digital customers on the platforms they prefer. DataCapable is a SaaS company serving customers and operations across the Utilities industry while actively supporting UtiliSocial, a comprehensive platform for Geospatial Data Mining, Situational Awareness and Communications, Outage Reporting, Outage Maps, Multilingual Customer Response and Sentiment Analysis, ‘Event Map’ Visualization, Virtual Outage Detection Networks, Analytics, Weather Data and more.
Learn more: www.DataCapable.com